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Orders
Below are some of are common questions about orders
How can I track my order?
Once your order is processed and dispatched from our warehouse, you will automatically receive a Shipping Confirmation Email containing a tracking number and a direct link. You can use this link to check the real-time status and delivery updates of your package.
Can I change or cancel my order after it has been placed?
We strive to process and ship orders as quickly as possible to ensure fast delivery. If you need to make changes to your order or cancel it, please contact our customer support team within 1–2 hours of placing the order. Once an order has entered the shipping process, we are unfortunately unable to modify or cancel it.
What should I do if I receive a damaged, defective, or incorrect item?
Your satisfaction is our priority. In the rare event that you receive a faulty or incorrect item, please take a clear photo of the product and packaging and contact our support team within 48 hours of delivery. We will immediately arrange a complimentary replacement for you.
Can I exchange an item if the size doesn't fit properly?
Yes, absolutely! We want to ensure you get the perfect fit. We offer exchanges within 14 days of receiving your delivery, provided that the items are unworn, unwashed, unaltered, and still have all the original tags attached.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What are your shipping destinations and delivery timelines?
We offer reliable shipping worldwide. Standard delivery usually takes 3–10 business days for domestic orders and 7–14 business days for international destinations. You will see exact shipping costs and estimated delivery windows tailored to your location at checkout.
Do you offer free shipping?
Yes, we offer complimentary standard shipping on all orders above a specific checkout value (e.g., Free shipping on orders over €75 / $100). For orders below this threshold, a flat shipping fee is calculated and applied at checkout depending on your destination.
What is your return policy?
We want you to love your items. If you are not completely satisfied with your purchase, you can return any eligible items within 14 days of delivery for a refund or store credit. Please ensure all returned products are unworn, unwashed, and returned with their original packaging and intact tags.
How do I start a return or exchange?
Initiating a return is simple. Please reach out to our customer support team at your store email (or visit our Returns Portal) with your Order Number and the reason for the return. Our team will provide you with step-by-step instructions and the appropriate return shipping address.